Just Simply Holly

***IMPORTANT UPDATE***
I just got off the phone with a very nice young man from The Jarden Corporation named Jason, who has visited and read this blog post. He apologized several times for the way we were treated and spoken to on the phone by their customer solutions center and is sending us a replacement coffee maker via overnight shipping, if it is available on our area. He is also going to send a label that will allow me to send the three non working coffee makers back to them so that they can check them out and see what’s going on with them. He and I went over the photos of the coffee makers that I posted here and spoke in depth about what all went wrong with them. After speaking with Jason I feel a little more assured that this is a company that stands behind their products and the consumers who purchase and use them. I do still understand the position that was taken initially by the customer solutions center because sadly this world does have many people who are out there to scam and/or take advantage of people and companies. Unfortunately it is people like that who ruin things for people like myself who simply receive faulty products. But I’d like to send a HUGE thank you out to Jason for his kindness and understanding!
***END IMPORTANT UPDATE***

To Whom It May Concern:

This is the tale of four coffee makers

Above you will see a picture of THREE Mr. Coffee coffee makers, none of which work right. The fourth one isn’t there because we cut the cord and threw it away, as you requested. Back in March I wrote a glowing report about your company/products because I was thrilled about the fact that you stood behind your products and the customers that used/purchased them. If you’d like to read that post, it can be found HERE. You see, we had purchased a new Mr. Coffee coffee maker in the fall of 2007. We LOVED this coffee maker because it gave us the ability to set it up at night and wake up to a freshly brewed pot of coffee rather than having to fumble around in the morning with filters and coffee when we weren’t quite awake.

But for some reason, I’m thinking the way the coffee maker was made/set up, the steam that is released during the brewing process started go up into the digital/illuminated clock face and eventually it became impossible to read the clock, making it impossible set it, or set up the auto brew time. My husband contacted you regarding this and you immediately sent out a replacement coffee maker, although a completely different model number, which is pictured in the photo below.

Although this coffee maker was a different model number, it was the same style as our original one, and within a few weeks we encountered the same exact problem with the digital/illuminated clock. Once again, we picked up the phone and called you and once again you sent us out a replacement coffee maker, which was another model number, but this time it was also a completely different style, so we hoped that our problems were over. Please see the photo of this replacement below

While this coffee maker did not give us the same problems, after just a few weeks of use this coffee maker simply stopped working. Once again, we got on the telephone and called you, and once again you sent out a replacement coffee maker, this time basically the same one, just in a different color. Please see the photo of this one below.

It has now been less than one month since the third replacement arrived at our home and this one has proven to be the worst one of them all! For some reason or another, after less than 5 minutes brewing time, this coffee maker completely stops brewing after brewing just a few cups of coffee. Although I don’t have video showing this, here are two pictures showing a partial pot of coffee after three tries.

We’ve dealt with this for three days now and finally called the Jarden Consumer Solutions customer service to talk to someone about this problem. While I will be the first to TOTALLY agree that you have been more than gracious in replacing the unworking coffee makers, I’m a bit blown away by the response that we received today. We were asked to take it to a local repair shop that you work with to have it looked at/fixed at no charge to us, which is wonderful. But we were told by both the repair shop as well as your customer service representative that neither of you will provide any type of “loaner”, which means that my husband, who gets up between 3:00 and 4:00 AM for work and requires coffee is left with two choices. We can either purchase another coffee maker, or we can go out every time we want a cup of coffee and purchase it.

While I’m completely in agreement that this coffee maker, as well as the other 2 non working ones I still have, NEED to be looked at to find out what is wrong, your stance on what I will have to do if I want coffee during the week or so that this machine is being looked at puts me into a precarious situation. I will purchase a new coffee maker for my home, but I can 100% ABSOLUTELY, POSITIVELY, GUARANTEE IT WILL NOT BE A MR. COFFEE COFFEE MAKER!!!!

I will also take all three of these machines to the local fix it shop, which by the way is nearly a 45 minute drive away, so that they can prove that they do not work correctly! But after having Mr. Coffee coffee makers in my home, NON STOP, for almost 17 years, I will never own or purchase or even take one as a gift again! Yes, I am being a bit extreme here! But my family is under EXTREME financial distress right now and purchasing a new coffee maker is not something that was in our budget. And I’m sorry, ask ANYONE that drinks coffee daily, going without coffee for a week or more is NOT something that either I, or my husband, can do! It’s like trying to take dope away from a dope fiend!

So thank you for bursting my bubble about your company standing behind it’s products and adding an extra an unneeded expense to my family’s budget!

********UPDATE********
To add insult to injury, my husband just got off the phone with a “manager” name Patty from Jarden Customer Solutions. We’re now being treated VERY rudely and disrespecfully because THEIR customer service representatives never handled any of this correctly from the start. As you can see from the photos above, all three coffee makers still have their electrical cords attached. Apparently it is their “policy” for customers to cut the plug and three inches of the cord off and mail it back to them when a replacement is sent, which we would have GLADLY done. But we were NEVER, NOT ONCE, asked or told to do this. And as you can also see from the photos above, I do still have all three coffee makers! So basically, we’re being accused of trying to scam this company. So Mr. Coffee, Jarden Customer Solutions AND Jarden Corporation, you will get your cords, but as I stated above, I WILL do anything and everything within my power to make sure that my family, friends and anyone that reads my blog avoids purchasing ALL products made by your company! It’s not my fault your customer service associates are inept! And by the way, I DO NOT WANT a replacement this time, so don’t even think about sending it because I will REFUSE delivery!