Just Simply Holly

I have worked in the customer service industry on and off for most of my adult life, I know and realize how important it is to be polite when you are trying to help a customer and that you have to be careful about how you word things so that what you’re saying doesn’t come across as offensive, especially when the problem is on your end and not the customers end!

I have memberships at a several different game sites, some where the games are played strictly online, some where the games are strictly for download. Since getting my new Dell back in February I hadn’t had any problems with any of the games I’ve played or downloaded, that was until I downloaded a new game last week. I have what I would consider an AWESOME system here! It has 3 GB of memory, a 300GB hard drive and an AMD 64×2 dual core processor. That has been more than sufficient to run Vista and every other program I’ve ran since getting this computer. I’m also VERY careful with my computer and don’t visit questionable websites and I run my antivirus and anti spyware programs regularly.

So I was a bit surprised to find that this game that I downloaded this week lagged to badly, it was almost impossible to play it. I contacted the site where I had the membership in hopes of some suggestions from them and instead I received a reply that caused me to cancel my membership with their site! They wanted me to download and run a program that would tell them what types of spyware and viruses my computer might have and they also tried to tell me that it was possible that I didn’t have enough dell memory to run the game. But I pointed out to them that the specs for the game itself stated that only 128MB of ram was necessary for the game and that I had that amount times 12! They then replied back asking my to download and run a program that would tell if my computer had been “hijacked”.

At that point, I was done! I had a game that I paid for that was not capable of running correctly on a system that went far beyond what their stated “requirements” for running the game were and rather than offer to compensate me they want me to run tons of diagnostics and download programs that are not necessary? Especially when this is the ONLY game I have ever had a problem with. But I think the fact that them telling me 3GB of memory might not be enough to run the game was what sent me over the top! Not one time did they even say they were sorry that I was having problems, it was my fault from the beginning.

Oh well, I guess it’s time to find another game site, does anyone have any suggestions?