Just Simply Holly

Many times I talk about being disgruntled or unhappy over a product or service I have received. I decided that I needed to take the time to talk about a company that actually DOES stand behind their products for a change! The company I’m about to tell you about will definitely be getting return service from my family!

The company is Mr. Coffee. Now Mr. Coffee is definitely a world known brand name, but for the most part I have steered clear of their coffee makers because of other peoples experiences with them. But last fall we were in a position where we needed to replace our coffee maker ASAP and didn’t have the $$$ to replace it with the brand we had been using for several years. So we went to our local “carry every product under the sun” store to see what our options were. There were several brands and types of coffee makers to choose from, but we finally decided on this one because it offered us the ability to set the machine up at night and have coffee ready when we woke up.

Other than a few quirky things, we were quite happy with this machine until about a week ago. Out of the middle of no where the illuminated dial that tells the time, length of time the current brew cycle has been on and programmed brew time went on the fritz to the point that it was unreadable. We tried everything we could think of to fix it short of tearing it apart, but no luck. So we just decided that we’d use it as it until we could afford to replace it. One day while I was gone my husband decided to call the company and see if they had any suggestions as to how to fix the problem. The lady on the other end of the phone walked him through a few different things, but the clock still would not work. She then asked my husband for our mailing address, telling him since they couldn’t fix it, the would replace it at no charge to us. The only thing was that the black and red model was out of stock, so she would have to ship us the black and chrome model, if that was OK, which it was!

This was, I believe, late Tuesday afternoon. Within 24 hours he had an email confirmation from the company that also included a tracking number for UPS for us to track the package. Imagine our surprise when we found that it was scheduled to be delivered today (Friday). I’m thrilled to say that the package was delivered on time and that Mr. Coffee actually upgraded the machine we had to this one. I actually like the new one better. It’s basically the same as the old one, only it’s a different shape.

So the Mr. Coffee company gets two thumbs up from this consumer!!