Just to forewarn you, in case the title didn’t, this is going to be a rant. I promise you, however, that I will watch my language!
A few months ago my husbands cell phone, that we have on a family plan through our phone company, was suddenly snapped in half by an irate mother because her son picked it up and called 911 and told them “Help me, there is a crazed lunatic in my house”. I was pissed so I grabbed it out of his hand and rather than hang the phone up, I snapped it in half. Hind sight is 20/20, dumb butt me didn’t put the insurance on the phone, and when I called the phone company I was told a replacement phone would cost almost $300.
Now, enter the hubby. He called the phone company this past Tuesday trying to find out if he could get a replacement phone and have it added to the bill. Amazlingly he got a customer service rep who not only was glad to help him, but actually figured out a way to get the hubby’s broken phone AND the kids’ phone replaced for a total of $30. This my friends, is a VERY good thing! The lady told him that they would be shipped ASAP and all we would have to do is call them to transfer the service over to the new phones when they arrived.
They arrived today. But past experience with me and the customer service reps from our phone company has shown that it is not possible for me to call them for ANYTHING. The last time I was on the phone with them was the day before our service was to be transferred here, and it almost resulted in us having service through them suspended indefinitely. I don’t like this phone company, they are a bunch of butt tards! So, I waited until the hubby came home from work to let him call them to activate the new phones, just to be on the safe side ;) At this point, I am still in a good mood.
The first time he called them the customer service rep couldn’t even find the order for the new phones, she put him on hold once for over 10 minutes, came back to say she was still looking and when she went to put him on hold again, she disconnected the call. So he called back and got someone else. This person was pleasant, according to him, but TOTALLY clueless! It took her over an hour to get things set to activate the two phones. Now comes what has me so pissed off! After getting all of the numbers off the old AND new phones she then asks him for the number off of my cell phone. I found it curious as to why she would need this because nothing with my cell phone was changing. My hubby gave her the numbers, they talked for a few more minutes, I hear him say something about 24 hours, say “yes” a few times, then say “Thank you, I look forward to hearing from you tomorrow”. He then hangs up the phone, looks at me and says, “They have to reset our entire package, all phones are off for the next 24 HOURS”. I’m like WTF? EXCUSE ME?!?!?! He said they had to do that since the three phones share a family plan. OK, I can understand this somewhat, but my thought is that shouldn’t she have forewarned us of this BEFORE she did it? No, I am not one of those people that is constantly on my cell phone, I use maybe 100 minutes a month, if that. But tomorrow is a week day, the kids will be in school, and I have several things I HAVE to do in town. What happens if the kids’ school has to get ahold of me while I’m in town? I won’t have a cell phone, and town is a 20+ minute drive from home.
Yes, I know, this is all probably VERY trivial, but it still makes me mad! I’d have been fine if this would have happened on a weekend, it wouldn’t have have hardly any affect on me. But to have it happen on a week day really messes things up! And no, I’m not going to call them and complain, I’d probably end up costing us our cell phones, the house phone AND the DSL for an indefinite period of time. And if that were to happen, I can guarantee you, I’d go postal….LOL!
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